Monique Dumais-Chrisope

Chief Information Officer

Monique Dumais-Chrisope is Chief Information Officer for Encore Capital Group and Midland Credit Management (MCM), Inc., an Encore Capital Group subsidiary.

Dumais-Chrisope is responsible for enabling the business to achieve its goals by delivering strategic technology solutions through a robust infrastructure, secure framework, stable applications, and business intelligence.

Dumais-Chrisope joined the company in 2019, following a successful tenure at Bank of America, where she served in senior and executive roles. Most recently at Bank of America, she served as Senior Vice President, Technology Executive, and was responsible for enterprise document, content, and record services. She led a diverse, global team of 500 IT professionals across sites in the U.S. and India. Dumais-Chrisope also served in an executive capacity with Balboa Insurance Group, which was acquired by Bank of America in 2008. She graduated from Sault College of Applied Arts and Technology in Sault Ste. Marie, Ontario, Canada.

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  L. R.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  V. M.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  J. L.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  T. S.–  

Very helpful, organized and attentive.

–  D. B.–  

She was very professional, very nice, listened to my problem and solved it.

–  S. B.–  

Knowledgeable and willing to go above and beyond to help me.

–  W. S.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  K. F.–  

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  J. B.–  

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