MCM Customer Service

Our friendly and knowledgable account managers are here to help you with your MCM Account

Live Chat

Our friendly chat support team is available to chat and help answer questions about your account.

Resolution Center

Our Consumer Resolution Center is here to help you address issues with your account.

FAQs

We’ve developed this handy set of FAQs to help consumers better understand what we do and how we can help.

Most Asked Questions

Who is Midland Credit Management (MCM)?

Midland Credit Management helps consumers resolve outstanding account balances that are past-due. Over the years, we have helped millions of consumers achieve their goal of paying off their debt and achieving financial freedom. Start your journey by logging in now. You can also chat live with one of our highly trained Account Managers.

Midland Credit Management services accounts that have been sold to one of the MCM family of companies, including MCM, Midland Funding, LLC, Atlantic Credit & Finance, Asset Acceptance, and more.

If you received a letter from Midland Credit Management, this means a creditor you had an account with has closed your account and sold it to one of our family of companies. You will need to work with MCM, not your original creditor, to resolve your account.

Midland Credit Management empowers consumers by creating payment plans that work for them. We have helped millions of consumers work toward improved financial health.

Who is Midland Funding, LLC?

Midland Funding, LLC is a debt buyer, and an affiliate of Midland Credit Management (MCM). The accounts that Midland Funding purchased are primarily serviced by Midland Credit Management. If you have an account owned by Midland Funding, you can log in to Midland Credit Management’s website to learn more about your account and your repayment options.

Midland Funding owns accounts that were delinquent with the original creditor, and in most cases, the original creditor did not receive payment for six months. Rather than continuing to service these accounts, the original creditor chooses to sell the accounts to companies like Midland Funding. You can learn more about Midland Funding here.

See also “What’s the difference between Midland Funding and Midland Credit Management (MCM)?”

What’s the difference between Midland Funding and Midland Credit Management?

Midland Funding, LLC is a debt purchaser, while Midland Credit Management is both a debt purchaser and servicer. Midland Credit Management services accounts that it owns as well as accounts owned by affiliate companies, like Midland Funding. This is why you may see Midland Funding on your credit report, but Midland Credit Management is contacting you regarding your unpaid debt owned by Midland Funding.

Why am I being contacted by Midland Credit Management and not my original creditor (the company I previously had an account with?)

When a lender doesn’t receive payment on an account for at least 180 days, or if payments are less than the monthly minimum, they may decide to close the account and turn it over to collections. Many lenders sell past-due accounts to companies like Midland Credit Management (MCM). At that point MCM begins reaching out to consumers.

If you received a letter from us, this means a creditor you had an account with has closed your account and sold it to us. You will need to work with MCM, not your original creditor, to resolve your account. MCM is committed to helping consumers resolve their obligations and get back to doing what they love.

Why am I receiving phone calls from a number I don’t recognize?

Midland Credit Management (MCM) communicates with consumers through letters, email, and phone calls. If your account is owned by Midland Funding or MCM and you received a phone call from a number you don’t recognize, MCM may be trying to contact you regarding your account.

Please give us a call at (800) 296-2657 if you have any questions. Our account managers are available:

Mon-Fri: 8am – Midnight ET
Sat-Sun: 8am – 7:30pm ET

Where can I find my Midland Credit Management (MCM) login information?

There are two ways you can sign into your account:

Option 1: Use your Midland Credit Management Account Number. This can be found on all letters and emails and may be called the MCM Account Number. Then verify the last four digits of your social security number.

Option 2: If you cannot find your MCM Account Number, then select “I don’t know my MCM Account Number”. Then enter your last name, date of birth, and the last four digits of your social security number. Note: Your last name may be a former last name if you have changed your name since the account was originated.

If you are having trouble signing into your account, please chat with one of our friendly Account Managers.

Who does Midland Credit Management (MCM) collect for?

Midland Credit Management primarily collects on consumer finance accounts. These accounts may include credit cards, secured and unsecured loans, lease-to-own financing, and other consumer accounts. These accounts may have come from some of the nation’s largest financial institutions. These institutions often sell accounts that are past due to companies like Midland Credit Management, Midland Funding, Atlantic Credit & Finance, and others. When this occurs, Midland Credit Management may service accounts for these companies.

Consumer Resolution Center

Concerns and Complaints

At Midland Credit Management, we strive to treat all of our consumers with the utmost respect and to comply with all applicable local, state, and federal laws. If you are not satisfied with the way we have treated you, please contact us by any of the methods below. Midland Credit Management’s Chief Compliance Officer is Addison Crawford (RMAi Certified Receivables Professional, number P1908-1325, August 2019).

  1. Visit our Consumer Resolution Center
  2. Call 877-420-0039
  3. Write to
    Attention: Chief Compliance Officer
    P.O. Box 939069
    San Diego, CA 92193

Tips to expedite processing of your request:

  • Please provide your Name, MCM Account Number or Original Account Number, the last 4 digits of your SSN, as well as your address and phone number
  • Do not send sensitive information such as your full Social Security Number, Checking or debit card number
  • Provide as much details about your experience as possible, including the names of those you have spoken with
  • If you have previously asked MCM not to call or write you, please state in your letter whether MCM can contact you back for the sole purpose of addressing your concerns. Otherwise, MCM will not be able to contact you to discuss your concerns

General Questions

Call us at 800-296-2657 to speak with an account manager about your MCM account.

Hours of Operation:

Mon-Fri: 8am – Midnight ET
Sat-Sun: 8am – 7:30pm ET

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

Knowledgeable and willing to go above and beyond to help me.

–  W. S.–  

Very helpful, organized and attentive.

–  D. B.–  

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  J. B.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  T. S.–  

She was very professional, very nice, listened to my problem and solved it.

–  S. B.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  J. L.–  

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  L. R.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  K. F.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  V. M.–  

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Consumer Testimonials

Learn more about what our consumers say about us