Frequently Asked Questions

We've developed this handy set of FAQs to help consumers better understand what we do and how we can help.

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Frequently Asked Questions

Who is Midland Credit Management (MCM)?

Midland Credit Management (MCM) is a company that helps consumers resolve past-due financial obligations. MCM has serviced millions of collection accounts over the years with the goal of helping consumers achieve financial freedom. MCM works with consumers and also partners with Midland Funding LLC, one of the nation’s largest buyers of unpaid debt.

If you received a letter from MCM, this means a creditor you had an account with has closed your account and sold it to one of our family of companies. You will need to work with MCM, not your original creditor, to resolve your account.

MCM empowers consumers by creating payment plans that work for them. We have helped over 7 million consumers work toward improved financial health.

Who is Midland Funding?

Midland Funding LLC is one of the nation’s largest buyers of unpaid debt. Midland Funding owns accounts with an unpaid balance that have gone at least 180 days without a payment or payments have been less than the monthly minimum. When this happens, the lender may decide to close your account and turn it over to collections.

Lenders often sell past due accounts to companies like Midland Funding. For many consumers, Midland Funding LLC engages with Midland Credit Management, which specializes in servicing outstanding debt obligations and services your account, working directly with you.

See also “What’s the difference between Midland Funding and Midland Credit Management (MCM)?”

What’s the difference between Midland Funding and Midland Credit Management?

Midland Funding LLC owns consumer debt obligations. Midland Credit Management (MCM) is a debt collector that services accounts owned by Midland Funding. However, MCM also purchases and owns some of the accounts it services. This is why some consumers see Midland Funding on their credit report, but others see Midland Credit Management. MCM is dedicated to helping consumers relieve the stress of having unpaid debt.

Why am I being contacted by Midland Credit Management and not my original creditor (the company I previously had an account with?)

When a lender doesn’t receive payment on an account for at least 180 days, or if payments are less than the monthly minimum, they may decide to close the account and turn it over to collections. Many lenders sell past-due accounts to companies like Midland Credit Management (MCM). At that point MCM begins reaching out to consumers.

If you received a letter from us, this means a creditor you had an account with has closed your account and sold it to us. You will need to work with MCM, not your original creditor, to resolve your account. MCM is committed to helping consumers resolve their obligations and get back to doing what they love.

Why am I receiving phone calls from a number I don’t recognize?

Midland Credit Management (MCM) communicates with consumers through letters, email, and phone calls. If your account is owned by Midland Funding or MCM and you received a phone call from a number you don’t recognize, MCM may be trying to contact you regarding your account. Please give us a call at (800) 296-2657 if you have any questions. Our account managers are available from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.

FAQs About Accounts

I have questions about my MCM account. Who should I talk to?

If you have questions about your debt or need help with your account, we’re here to help.

Account managers are available at (800) 296-2657 from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday. Our representatives can help you understand your account, including your balance, the original creditor, and payment options available to you.

If you believe your account has inaccurate information, you can call our Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00 am a 4:30 pm Pacific.

Who do I contact with questions about my Midland Credit Management account before I make a payment?

You can log in to your account to find useful information, from viewing your balance and payment plan details, to setting up a new payment plan.

For questions about your account or to make a payment, we have representatives available at (800) 296-2657 from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.

I’m not sure this debt belongs to me. What should I do?

Our initial letter to you contains important information about your rights. If you have more questions about your debt or if you have received a letter from Midland Credit Management you believe is in error, please call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00 am a 4:30 pm PST.

What if my account has been paid in whole or part to the original creditor?

Our initial letter to you contains important information about your rights. If you believe your account balance does not accurately reflect all payments you made to your original creditor, you should contact us. Going forward, you will be working with MCM instead of your original creditor, because the original creditor has closed your account and sold it to us.

You can log in to our secure portal to see documents associated with your account. For additional questions about your account, please call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00 am – 4:30 pm PST.

How do I update my account information?

You can view your contact information, including address and phone number, in our secure online portal. To make changes to your contact information, call us at (800) 296-2657. Our account managers are available from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.

What if I have filed for bankruptcy?

If you or someone else on your account has filed bankruptcy, please notify us or have your attorney notify Consumer Support Services (“CSS”) as soon as possible at (800) 825-8131. CSS hours of operation are Monday-Friday 5:00 am – 4:30 pm PST. You can log in to our secure portal to view documents associated with your account.

FAQs About Credit Reporting

Why does Midland Funding appear on my credit report?

If Midland Funding appears on your credit report, it means the creditor who you had the account with closed your account and sold it to Midland Funding.

Midland Funding partners with Midland Credit Management (MCM) to help consumers meet their financial obligations. Midland Funding owns your account and MCM services it and works directly with you.

What are Midland Credit Management’s credit reporting practices?

MCM believes in fairness and transparency around credit reporting. We do not report to credit reporting agencies for accounts that are more than two years old (based on the date of delinquency) and paid in full (including accounts paid in full for less than the full balance).

We also don’t start reporting on new accounts if your payments begin within three months after we send our initial letter and you continue making payments every month until the account is paid in full (or paid in full for less than the full balance).

MCM is required to delete its reporting tradeline seven years after the date of delinquency, regardless of paid status.

I have more than one MCM account, why do they appear differently on my credit report?

Midland Credit Management reports to credit reporting agencies in accordance with our consumer-first policies and all applicable laws. We do not control how credit reporting agencies display the information we provide them. You can contact the credit reporting agencies directly if you have questions about your credit report.

Why does my MCM account say it’s disputed?

When consumers notify us that their account shows inaccurate information, we’re required to notify credit reporting agencies that the account is in “disputed” status. You can log in to our secure portal for more information about your account.

There are many factors that may affect your credit report. Contact the credit bureaus directly for more information. If you have account questions, you can call our Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00am-4:30pm PST.

FAQs About Payments

Does MCM offer payment plans?

We understand resolving financial obligations can be challenging. That’s why MCM offers payment plans that are flexible and affordable. We’re committed to helping you stay on track with customizable plans that are easy to create.

What forms of payment does MCM accept?

Our online self-service channel can accept ACH (electronic check), debit, credit and prepaid cards (Visa or MasterCard). Additionally, our account managers are able to accept bank wires, check-by-phone, Western Union, and MoneyGram.

To make a payment, please log in to our secure payment portal, or give us a call at (800) 296-2657. Our account managers are available from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.

What happens after my account is paid off?

After your last payment, you will receive a letter from MCM notifying you that you have successfully resolved your account. Please allow 30 days after your last payment for your account to close.

Does MCM offer discounts or special offers?

Depending on your individual situation and account details, your account might qualify for a discount. Log in to your account to see if any offers are available for you.

If I sign in, am I required to make payments on a debt?

No. Signing in to your MCM account does not imply that you are agreeing to make payments or that you are the rightful owner of a past-due debt. Sign in to find helpful information about your account that can help you determine if the debt is yours.

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

Knowledgeable and willing to go above and beyond to help me.

–  William S.–  

Very helpful, organized and attentive.

–  David B.–  

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  Jeffery B.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  Keyetta F.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  James L.–  

She was very professional, very nice, listened to my problem and solved it.

–  Shawn B.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  Tabatha S.–  

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  Linda R.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  Veronica M.–  

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Consumer Testimonials

Learn more about what our consumers say about us