FAQs

We've developed this handy set of FAQs to help consumers better understand what we do and how we can help.

Most Asked Questions

FAQs About My Account

FAQs About Credit Reporting

FAQs About My Payments

Most Asked Questions

Who is Midland Credit Management (MCM)?

Midland Credit Management helps consumers resolve outstanding account balances that are past-due. Over the years, we have helped millions of consumers achieve their goal of paying off their debt and achieving financial freedom. Start your journey by logging in now. You can also chat live with one of our highly trained Account Managers.

Midland Credit Management services accounts that have been sold to one of the MCM family of companies, including MCM, Midland Funding, LLC, Atlantic Credit & Finance, Asset Acceptance, and more.

If you received a letter from Midland Credit Management, this means a creditor you had an account with has closed your account and sold it to one of our family of companies. You will need to work with MCM, not your original creditor, to resolve your account.

Midland Credit Management empowers consumers by creating payment plans that work for them. We have helped millions of consumers work toward improved financial health.

Who is Midland Funding, LLC?

Midland Funding, LLC is a debt buyer, and an affiliate of Midland Credit Management (MCM). The accounts that Midland Funding purchased are primarily serviced by Midland Credit Management. If you have an account owned by Midland Funding, you can log in to Midland Credit Management’s website to learn more about your account and your repayment options.

Midland Funding owns accounts that were delinquent with the original creditor, and in most cases, the original creditor did not receive payment for six months. Rather than continuing to service these accounts, the original creditor chooses to sell the accounts to companies like Midland Funding. You can learn more about Midland Funding here.

See also “What’s the difference between Midland Funding and Midland Credit Management (MCM)?”

What’s the difference between Midland Funding and Midland Credit Management?

Midland Funding, LLC is a debt purchaser, while Midland Credit Management is both a debt purchaser and servicer. Midland Credit Management services accounts that it owns as well as accounts owned by affiliate companies, like Midland Funding. This is why you may see Midland Funding on your credit report, but Midland Credit Management is contacting you regarding your unpaid debt owned by Midland Funding.

Why am I being contacted by Midland Credit Management and not my original creditor (the company I previously had an account with?)

When a lender doesn’t receive payment on an account for at least 180 days, or if payments are less than the monthly minimum, they may decide to close the account and turn it over to collections. Many lenders sell past-due accounts to companies like Midland Credit Management (MCM). At that point MCM begins reaching out to consumers.

If you received a letter from us, this means a creditor you had an account with has closed your account and sold it to us. You will need to work with MCM, not your original creditor, to resolve your account. MCM is committed to helping consumers resolve their obligations and get back to doing what they love.

Why am I receiving phone calls from a number I don’t recognize?

Midland Credit Management (MCM) communicates with consumers through letters, email, and phone calls. If your account is owned by Midland Funding or MCM and you received a phone call from a number you don’t recognize, MCM may be trying to contact you regarding your account.

Please give us a call at (800) 296-2657 if you have any questions. Our account managers are available:

Mon-Fri: 8am – Midnight ET
Sat-Sun: 8am – 7:30pm ET

Where can I find my Midland Credit Management (MCM) login information?

There are two ways you can sign into your account:

Option 1: Use your Midland Credit Management Account Number. This can be found on all letters and emails and may be called the MCM Account Number. Then verify the last four digits of your social security number.

Option 2: If you cannot find your MCM Account Number, then select “I don’t know my MCM Account Number”. Then enter your last name, date of birth, and the last four digits of your social security number. Note: Your last name may be a former last name if you have changed your name since the account was originated.

If you are having trouble signing into your account, please chat with one of our friendly Account Managers.

Who does Midland Credit Management (MCM) collect for?

Midland Credit Management primarily collects on consumer finance accounts. These accounts may include credit cards, secured and unsecured loans, lease-to-own financing, and other consumer accounts. These accounts may have come from some of the nation’s largest financial institutions. These institutions often sell accounts that are past due to companies like Midland Credit Management, Midland Funding, Atlantic Credit & Finance, and others. When this occurs, Midland Credit Management may service accounts for these companies.

FAQs About My Account

I have questions about my Midland Credit Management (MCM) account. Who should I talk to?

If you have questions about your debt or need help with your account, we’re here to help. Most of our consumers are able to get all of their questions answered with our easy and convenient self-service tool. You can log in here and review your account.

If you need additional help, we offer live chat with one of our trained Account Managers during most business hours.

Account Managers are also available at (800) 296-2657 Monday through Friday, 8am – Midnight ET, and Saturday & Sunday 8am – 7:30pm ET. Our representatives can help you understand your account, including your balance, the original creditor, and payment options available to you.

If you believe your account has inaccurate information, you can call our Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday through Friday 8am – 7:30pm ET.

Who do I contact with questions about my Midland Credit Management (MCM) account before I make a payment?

With our convenient online tools, you can set up a payment plan without calling one of our trained Account Managers. By logging into your account, you can review account details, see account documentation, and even arrange a payment plan that fits your budget.

For questions about your account, use our live chat feature or visit our Contact Us page. If you prefer, you can speak with one of our highly trained representatives available at (800) 296-2657 Monday through Friday, 8am – Midnight ET, and Saturday & Sunday 8am – 7:30pm ET.

I’m not sure this debt belongs to me. What should I do?

When we begin servicing an account, we send a letter to you with details about the account transferred to us and we explain your rights as a consumer. Select documents from your original creditor are viewable on our website. Log in here and go to the Document Center to see these documents. If you still have questions, you can chat live with one of our Account Managers, visit our Consumer Resolution Center, or call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday through Friday 8am – 7:30pm ET.

What if my account has been paid in whole or part to the original creditor?

Our initial letter to you contains important information about your rights. You can log in to your account to check your current balance and review documents associated with your account. If you believe your account balance does not accurately reflect all payments you made to your original creditor, contact us right away so we can take care of that for you. For our fastest service use our live chat option.

For additional questions about your account, please call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday through Friday 8am – 7:30pm ET.

How do I update my account information?

You can view and update your contact information by logging in to your account here. You will be able to review and update your address, phone number, and email address. You may also make changes to your contact information by using our live chat feature or by calling us at (800) 296-2657. Our Account Managers are available Monday through Friday, 8am – Midnight ET, and Saturday & Sunday 8am – 7:30pm ET.

What if I have filed for bankruptcy?

If you or someone else on your account has filed bankruptcy, please notify us or have your attorney notify Consumer Support Services (“CSS”) as soon as possible at (800) 825-8131, Ext 32980. CSS hours of operation are Monday through Friday 8am – 7:30pm ET.

Will Midland Credit Management (MCM) sue me or garnish my wages?

Midland Credit Management wants to work with all our consumers to resolve their accounts and avoid legal action. If you are actively making payments on your account, Midland Credit Management will not sue you. In some circumstances, Midland Credit Management may sue consumers to receive repayment. In those cases, Midland Credit Management may pursue multiple methods of enforcing the account, depending on the jurisdiction. This may include seeking a judgment on the account, enforcing the judgment through garnishments, or placing liens on property when permitted.

Once your account is past the applicable statute of limitations to sue for repayment, Midland Credit Management will notify you in subsequent communications that we cannot and will not sue for repayment.

By signing into my account online, am I restarting the statute of limitations or acknowledging that I must repay my account?

Logging into your account online does not restart the statute of limitations nor does it mean you agree to pay off your account. Midland Credit Management’s website is designed for you to learn more about your account, ask questions, and start the path to account resolution. To keep your information private, you must confirm your identity before logging in.

By using our website, you can also confirm the accuracy of our information. Logging in to the site does not imply that you agree with all the information about the account. We encourage you to review the information online and let us know if you do not believe the account information is accurate. If the debt information is accurate and valid, we encourage you to partner with MCM to find a means to resolve it. Log in now to review your account.

FAQs About Credit Reporting

Why does Midland Funding appear on my credit report?

Though Midland Credit Management (MCM) may be servicing your debt, as the owner of your account, Midland Funding has the right to report your account to credit reporting agencies. If you see Midland Funding on your credit report, it is because Midland Funding owns your account and is now considered your creditor. This means that your account was closed by your original creditor and the account was sold to Midland Funding.

Midland Funding partners with Midland Credit Management (MCM) to help consumers resolve these debts. Log in now to learn more about your options.

What are Midland Credit Management’s credit reporting practices?

Midland Credit Management (MCM) does report to the credit reporting agencies, but we do not report during the first six months following the initial notification sent to you. If you begin repaying during those first six months and continue to make all payments as agreed until the account is resolved, we will never report your account to the credit reporting agencies.

Once Midland Credit Management begins credit reporting, we continue to report your account to the credit bureaus as allowed by law. If you pay off your account, we will request that the credit bureaus remove the account. This request for deletion applies to accounts that are paid in full or settled for less than the full balance. It may take up to 45 days for you to see a change on your credit report.

Midland Credit Management is required to delete its reporting tradeline seven years after the date of delinquency, regardless of paid status. This time frame is shorter in certain states.

I have more than one Midland Credit Management (MCM) account, why do they appear differently on my credit report?

Midland Credit Management reports to credit reporting agencies in accordance with our consumer-first policies and all applicable laws. We do not control how credit reporting agencies display the information we provide them. In addition, if you pull your credit report from a compilation source rather than directly from the bureaus, it may look different. You can contact the credit reporting agencies directly if you have questions about your credit report.

Why does my Midland Credit Management (MCM) account say it’s disputed on my credit report?

When consumers notify us that their account shows inaccurate information, we’re required to notify credit reporting agencies that the account is in a “disputed” status. You can log in to our secure portal for more information about your account.

There are many factors that may affect your credit report. Contact the credit bureaus directly for more information. If you have questions about your account, please use our live chat feature. You can also call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday through Friday 8am – 7:30pm ET.

If I pay off my Midland Credit Management (MCM) account, what will happen to my credit report?

In general, paying off an account is seen as a positive action. As no two consumers are the same, the impact of repayment on your credit report varies widely. How Midland Credit Management credit reports a paid off account depends on when you pay off your account.

After sending our initial notice to you, it is our policy not to report your account to the credit bureaus for six months. If you pay off your account during this time, then we will never report your account to the credit bureaus. We also will not report your account to the credit bureaus if you begin a payment plan during that first six months and continue to make monthly payments.

If Midland Credit Management has already begun reporting your account to the credit bureaus and you haven’t made a payment, then we will report your account until we are required to delete your tradeline (seven years after the date of delinquency, less than seven years in a few states). It is Midland Credit Management’s policy to request the credit bureaus delete the Midland Credit Management tradeline if you satisfy the balance on your account. Please refer to “What are Midland Credit Management’s credit reporting practices?”

How do I remove Midland Credit Management from my credit report?

Per Midland Credit Management, Inc. policy, if an account is paid in full or settled in full after we begin credit reporting, we will request a deletion of our tradeline after the payment resolving the account is processed. We cannot control the timing within which the credit reporting agencies process our request, but it typically takes up to 45 days after payment for the tradeline deletion request to be processed.

Please refer to “What are Midland Credit Management’s credit reporting practices?”

If you are not sure what your credit reporting status is, please call us at (800) 296-2657.

FAQs About My Payments

Does Midland Credit Management (MCM) offer payment plans?

Midland Credit Management offers affordable payment plans. Log in now to see what options are available for your account. If you can’t find what you are looking for, use our live chat option to speak directly to an Account Manager who may be able to create a custom repayment schedule that fits your budget.

At Midland Credit Management, we understand resolving financial obligations can be challenging. That’s why MCM offers payment plans that are flexible and affordable. We’re committed to helping you stay on track with customizable plans that are easy to create.

What forms of payment does Midland Credit Management (MCM) accept?

Midland Credit Management accepts most forms of payment including checks, electronic checks (ACH), debit cards, Visa and MasterCard credit cards, prepaid cards, and check by phone.

Online payments are limited to the following payment methods: electronic checks (ACH), debit cards, credit cards, and prepaid cards. If you need to switch your payment method online, please use our live chat option for assistance.

If you prefer to speak to an Account Manager directly, please give us a call at (800) 296-2657. Our Account Managers are available Monday through Friday, 8am – Midnight ET, and Saturday & Sunday 8am – 7:30pm ET.

What happens after my account is paid off?

It can take up to 30 days after your last payment to fully resolve your account. This period is required to ensure funds have fully cleared and no insufficient funds notice has come back from your payment.

If you are trying to close a loan and need a paid off letter sooner, we recommend setting up email notifications. You can also speak to one of our Account Managers via live chat or by calling us at (800) 296-2657.

If you have questions about how your account will be reported to the credit reporting agencies, visit our FAQs About Credit Reporting section.

Does Midland Credit Management (MCM) offer discounts or special offers?

Midland Credit Management will periodically offer discounts, but each individual situation and account is unique. Log in now to see what payment options are available to you.

Need more help? Use our live chat feature to discuss your situation with one of our highly skilled Account Managers.

At Midland Credit Management, we will work with you to make repaying your debt affordable. Whether it is scheduling payments around when you get paid, allowing small payments over time, or forgiving a portion of your balance, we will work with you to resolve your account.

If I sign in, am I required to make payments on a debt?

You are not required to make a payment when you sign into your Midland Credit Management (MCM) account. In fact, many people simply log in to check their account status, review original loan agreements, or request information. Our website has been designed to help you answer all your questions without having to give us a call. If you do need any assistance, you can use our live chat feature or give us a call at (800) 296-2657.

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Our friendly chat support team is available to chat and help answer questions about your account.

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Contact Us

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Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

Knowledgeable and willing to go above and beyond to help me.

–  W. S.–  

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  L. R.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  J. L.–  

Very helpful, organized and attentive.

–  D. B.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  K. F.–  

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  J. B.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  T. S.–  

She was very professional, very nice, listened to my problem and solved it.

–  S. B.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  V. M.–  

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