Kaushik Kundu

Senior Vice President of Strategy and Analytics

Kaushik Kundu is Senior Vice President of Strategy and Analytics for Midland Credit Management (MCM), Inc., an Encore Capital Group subsidiary.

Kundu oversees strategy, analytics, and decision science functions for U.S. operations. He also oversees digital strategies, consumer segmentation and treatment strategies, external agencies, and law firm operations. Kundu is responsible for setting the company’s operations strategy and shaping the technology and business processes needed to implement them. Previously, Kundu led call center operations, strategy, and analytics functions.

Prior to joining MCM, Kundu spent eight years in marketing and analysis at Capital One Financial Corporation, primarily in its credit card business. There he gained experience in credit policy, valuation modeling, customer management, online analytics, and a balance build program. Kundu holds a Master of Business Administration from the Indian Institute of Management (Bangalore, India) and a bachelor’s degree in mechanical engineering from Jadavpur University (Kolkata, India). Kundu is a CFA charter holder from CFA Institute.

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  J. B.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  K. F.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  V. M.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  T. S.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  J. L.–  

She was very professional, very nice, listened to my problem and solved it.

–  S. B.–  

Knowledgeable and willing to go above and beyond to help me.

–  W. S.–  

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  L. R.–  

Very helpful, organized and attentive.

–  D. B.–  

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