Darin Herring

Senior Vice President of Operations

Darin Herring is Senior Vice President of Operations for Midland Credit Management (MCM), Inc., an Encore Capital Group subsidiary.

Herring oversees MCM’s call centers, legal collections, and bankruptcy operations in the U.S. and Costa Rica. Previously, Herring served as Vice President, Legal Collections and Business Transformation, for Asset Acceptance Capital Corporation starting in 2008. He joined MCM in 2013 through Encore’s acquisition of Asset Acceptance.

Prior to joining Asset Acceptance, Herring worked for 20 years at American Express, where he held a variety of leadership roles in finance, global reengineering, and corporate services. He holds two Master of Business Administration degrees from Columbia University and the University of California, Berkeley, and a bachelor’s degree in finance from Arizona State University.

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  L. R.–  

She was very professional, very nice, listened to my problem and solved it.

–  S. B.–  

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  J. B.–  

Knowledgeable and willing to go above and beyond to help me.

–  W. S.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  T. S.–  

Very helpful, organized and attentive.

–  D. B.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  K. F.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  J. L.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  V. M.–  

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