It is important that our customers get their questions answered and so we’ve developed this handy set of FAQs to help our customers better understand what we do and how we can help.
Does MCM offer payment plans?
We understand resolving financial obligations can be challenging. That’s why MCM offers payment plans that are flexible and affordable. We’re committed to helping you stay on track with customizable plans that are easy to create.
What forms of payment does MCM accept?
Our online self-service channel can accept ACH (electronic check), debit, credit and prepaid cards (Visa or MasterCard). Additionally, our account managers are able to accept bank wires, check-by-phone, Western Union, and MoneyGram.
To make a payment, please log in to our secure payment portal, or give us a call at (800) 296-2657. Our account managers are available from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.
What happens after my account is paid off?
After your last payment, you will receive a letter from MCM notifying you that you have successfully resolved your account. Please allow 30 days after your last payment for your account to close.
Does MCM offer discounts or special offers?
Depending on your individual situation and account details, your account might qualify for a discount. Log in to your account to see if any offers are available for you.
If I sign in, am I required to make payments on a debt?
No. Signing in to your MCM account does not imply that you are agreeing to make payments or that you are the rightful owner of a past-due debt. Sign in to find helpful information about your account that can help you determine if the debt is yours.