In March, a massive outbreak of COVID-19 tragically began advancing across India. The country’s hospitals and medical resources were stretched to their limits, with many patients struggling to get access to effective treatment protocols, critical medicines, hospital beds and even oxygen.
Midland Credit Management (MCM), an Encore Capital Group company, has 2,300 dedicated colleagues in India. As they experienced the crisis unfolding around them, the MCM India team got to work to support their colleagues, families and community.
To provide immediate support, MCM opened its office in Gurugram, just outside of New Delhi, to host a drive-in testing facility for employees and members of the local community. The MCM team in India also launched a COVID-19 Employee Assistance Center, which provides employees and their dependents with critical medicines, oxygen support and information to find resources such as available intensive care hospital beds. Additional support, such as access to online video consultations with doctors and webinars hosted by COVID-19 experts, were also provided.
The company is also accepting employee volunteers to create a group of plasma donors. Earlier in the pandemic, to support community health, MCM donated INR 50 lakhs ($69,000 USD) to the Haryana Corona Relief Fund, which helped the state’s efforts to control the disease. The company also provided hand sanitizers and face masks for local law enforcement personnel and sanitation supplies for children in need.
“I’m happy to share that with our COVID-19 Employee Assistance Center, and other support offerings, we’ve been able to help 160 employee families to date”
“We also introduced a monetary incentive that employees can receive after getting their complete COVID-19 vaccination.”
The company also enhanced its insurance offerings to cover medical expenses associated with home COVID-19 treatment. It also increased its wellness offerings – from providing coaching on empathetic conversations to organizing wellness and mindfulness workshops for employees and their families – and brought on a psychologist to provide one-on-one counseling in addition to the 24/7 employee counseling helpline.
MCM team members from around the world have been closely following the situation facing their colleagues in India and are uniting to offer support in a variety of ways. For example, MCM introduced a leave donation initiative where colleagues from other countries can donate to create a shared pool from which employees impacted by COVID-19 can extend their time on leave.
“The physical and mental wellbeing of our employees, and their families, are critically important to us,” Thomas said. “We will continue to do our part by engaging with our immediate community for more relief efforts. It’s wonderful to see so many of our colleagues coming together to actively live out our three core values (We care, We find a better way, and We are inclusive and collaborative). My thoughts continue to be with anyone battling this pandemic, and we extend our sincere gratitude to our front-line workers and the entire healthcare industry.”