FAQs About Assistance & Validation

It is important that our customers get their questions answered and so we’ve developed this handy set of FAQs to help our customers better understand what we do and how we can help.

I can’t make a payment. Are there any tools and resources available to me?

Midland Credit Management (MCM) understands that financial challenges can impact anyone. By calling an Account Manager today at (800) 296-2657 we can work on establishing a plan that works for all parties involved. We have compiled a small list of sites to help you on your journey as well.

greenpath-logoYou may also consider speaking with GreenPath. GreenPath is a non-profit company that annually helps more than 200,000 people resolve their debt concerns. They offer free, 1-on-1 assistance to help you explore options for getting out of debt. They also offer low-cost debt management plans that may lower interest, stop collections activity, reduce fees and help you repay your debts.

money-management-logoYou may also consider working with Money Management International. Money Management International (MMI) is the largest nonprofit credit counseling and financial education organization in the nation. MMI can help you reduce your debt and start making better financial decisions.

I’m not sure this debt belongs to me. What should I do?

Please give us a call at (800) 296-2657 if you have questions about your debt or if you have received a letter from Midland Credit Management that you believe is in error.

Can I get more information about this debt online?

Log in to your account to view your current balance and review payment options. Please call us at (800) 296-2657 with any other questions.

I’d like to obtain a Validation Letter. Where can I do this?

Each request is unique, to process your request in a timely manner please call us today at (800) 296-2657.

How do I authorize MCM to work with someone other than me on my behalf?

We value your privacy, so in order to speak to a party other than yourself, we need you to complete and fax or mail us a written authorization form.

*Please understand that this is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.