Jaison Thomas

Jaison Thomas is Managing Director for the India operations of Midland Credit Management (MCM), Inc., an Encore Capital Group subsidiary.

Thomas is responsible for global service delivery and building an employer brand of choice in the region. He oversees call center operations, internal legal, business transformation, analytics, and people practice. He also facilitated digital channels for consumers at MCM and introduced automation to build efficiencies at scale.

Since joining MCM in 2009, Thomas has held a variety of leadership roles focused on optimizing consistent growth within India, and he spent time mentoring Encore’s former Australian subsidiary, Baycorp. Prior to joining MCM, Thomas worked at Aegis BPO, GE Capital International Services, IBM Daksh, Global Vantedge and United Airlines. He holds a commerce degree from the University of Delhi, India.

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

Very helpful, organized and attentive.

– D. B.–

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

– K. F.–

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

– L. R.–

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

– T. S.–

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

– J. B.–

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

– V. M.–

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

– J. L.–

She was very professional, very nice, listened to my problem and solved it.

– S. B.–

Knowledgeable and willing to go above and beyond to help me.

– W. S.–

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