FAQs About Accounts

It is important that our customers get their questions answered and so we’ve developed this handy set of FAQs to help our customers better understand what we do and how we can help.

I have questions about my MCM account. Who should I talk to?

If you have questions about your debt or need help with your account, we’re here to help.

Account managers are available at (800) 296-2657 from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday. Our representatives can help you understand your account, including your balance, the original creditor, and payment options available to you.

If you believe your account has inaccurate information, you can call our Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00am-4:30pm Pacific.

Who do I contact with questions about my Midland Credit Management account before I make a payment?

You can log in to your account to find useful information, from viewing your balance and payment plan details, to setting up a new payment plan.

For questions about your account or to make a payment, we have representatives available at (800) 296-2657 from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.

I’m not sure this debt belongs to me. What should I do?

Our initial letter to you contains important information about your rights. If you have more questions about your debt or if you have received a letter from Midland Credit Management you believe is in error, please call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00am-4:30pm PST.

What if my account has been paid in whole or part to the original creditor?

Our initial letter to you contains important information about your rights. If you believe your account balance does not accurately reflect all payments you made to your original creditor, you should contact us. Going forward, you will be working with MCM instead of your original creditor, because the original creditor has closed your account and sold it to us.

You can log in to our secure portal to see documents associated with your account. For additional questions about your account, please call Consumer Support Services (“CSS”) at (800) 825-8131, Ext 32980. CSS hours of operation are Monday-Friday 5:00am-4:30pm PST.

How do I update my account information?

You can view your contact information, including address and phone number, in our secure online portal. To make changes to your contact information, call us at (800) 296-2657. Our account managers are available from 5:00 am to 7:00 pm (Pacific) Monday through Thursday, Friday 5:00 am to 5:00 pm (Pacific), and 6:00 am to Noon (Pacific) on Saturday.

What if I have filed for bankruptcy?

If you or someone else on your account has filed bankruptcy, please notify us or have your attorney notify Consumer Support Services (“CSS”) as soon as possible at (800) 825-8131. CSS hours of operation are Monday-Friday 5:00am-4:30pm PST. You can log in to our secure portal to view documents associated with your account.

*Please understand that this is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.